Attractive stock options

Great healthcare benefits

Plenty of vacation time

Great L&D opportunities

Flexible timings

Company-wide socials

Exciting work with lots of perks

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<div style=""><b style="font-weight: 700">What we are looking for:</b></div><ol>  <li style="">Lead analysis to evaluate campaign performance, suggest optimization, and complete campaign reports, bringing cross channel performance insights and actionables</li>  <li style="">Input into the digital strategy requirements with a strong understanding of the business objectives and KPIs</li>  <li style="">Analyze data, trends, performance and leverage your understanding of Google, FB, &amp; Programmatic advertising solutions to create holistic marketing strategies</li>  <li style="">Develop and manage a team of permanence specialists</li>  <li style="">Develop and maintain strategic and testing roadmaps in CPC/CPM campaigns</li>  <li style="">Lead strategy design to implementation on always on performance campaigns</li>  <li style="">Develop campaign measurement frameworks that are aligned with marketing KPIs and ensure proper mechanisms are in place to track performance</li>  <li style="">Coordinate with the creative and content team and help them to drive the overall creative and content strategy with supporting data and analysis.&nbsp;</li>  <li style="">Create campaign yearly calendar, plan budgets &amp; guide team to achieve the targets</li></ol><div style=""><br></div>

Bengaluru Office

Digital Marketing Manager

<div style=""><b style="font-weight: 700">Role: Lead Software Engineer</b></div><div style="">The Lead Software Development Engineer’s core responsibilities include designing, developing, leading by example, mentoring, and guiding team members on everything from structured problem-solving and architecting large systems to the development of best practices. You'd be working on technologies like Java, Postgres, hazelcast, DynamoDB, SQL, lambda, Kubernetes, etc., and highly maintainable and unit-tested software components/systems that address real-world problems. You will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Primary responsibilities:</b></div><ul>  <li style="">High-level design, development, and evolution management of complex features and subsystems</li>  <li style="">Driving the adoption of best practices &amp; regular participation in code reviews, design, documentation</li>  <li style="">Monitoring and improvement of key engineering metrics such as uptime, performance, and modularity of subsystems</li>  <li style="">Work closely with engineering and non-engineering stakeholders like the product, business, and third-party stakeholders during planning and throughout the SDLC to drive engineering in the right direction</li>  <li style="">Collaborate within and outside the team to ensure engineering cohesiveness and consistency</li>  <li style="">Mentor junior engineers and contribute to their success.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Here’s what we are looking for:</b></div><ul>  <li style="">Experience level of 7 to 10 years in fairly complex/large-scale backend systems</li>  <li style="">Strong problem-solving skills, design/architecture skills, and computer science fundamentals</li>  <li style="">Strong hands-on and practical working experience with some high-level programming language(s), with a high focus on LLD &amp; HLD</li>  <li style="">Strong debugging skills, using logs and other monitoring systems</li>  <li style="">Excellent coding skills - should be able to fluently convert the design into code.</li>  <li style="">Hands-on experience working with some kinds of databases, caching and queuing tools</li>  <li style="">B.E. / B. Tech in Computer Science or equivalent from a reputed college.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Good to Have:</b></div><ul>  <li style="">Hands-on experience in using cloud infra - like AWS</li>  <li style="">Understanding how a web app works end-to-end</li>  <li style="">Understanding how a mobile app works end-to-end</li>  <li style="">Have used tools for metrics and monitoring of the applications</li>  <li style="">Sense of urgency and ownership</li>  <li style="">Hands-on experience with one of the Postgres/MySql and some NoSQL databases</li>  <li style="">Understanding of Security fundamentals - DDOS/API level security etc</li>  <li style="">Understanding of Microservices architecture</li>  <li style="">Knowledge of standard Queueing mechanisms</li>  <li style="">Understanding of standard Caching mechanisms</li>  <li style="">Understanding of Database Schema Design</li>  <li style="">Practical coding knowledge with Python / Java</li></ul>

Lead Software Engineer - Central

<div style=""><b style="font-weight: 700">Job Description:</b></div><div style="">The Software Development Engineer - 3’s core responsibilities include designing, developing, leading by example, mentoring, and guiding team members on everything from structured problem-solving and architecting large systems to the development of best practices. You'd be working on technologies like Java, Postgres, hazelcast, DynamoDB, SQL, lambda, Kubernetes, etc., and highly maintainable and unit-tested software components/systems that address real-world problems. You will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Primary responsibilities:</b></div><ul>  <li style="">High-level design, development, and evolution management of complex features and subsystems</li>  <li style="">Driving the adoption of best practices &amp; regular participation in code reviews, design, documentation</li>  <li style="">Monitoring and improvement of key engineering metrics such as uptime, performance, and modularity of subsystems</li>  <li style="">Work closely with engineering and non-engineering stakeholders like the product, business, and third-party stakeholders during planning and throughout the SDLC to drive engineering in the right direction</li>  <li style="">Collaborate within and outside the team to ensure engineering cohesiveness and consistency</li>  <li style="">Mentor junior engineers and contribute to their success.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Here’s what we are looking for:</b></div><ul>  <li style="">Experience level of 5-8 years in fairly complex/large-scale backend systems</li>  <li style="">Strong problem-solving skills, design/architecture skills, and computer science fundamentals</li>  <li style="">Strong hands-on and practical working experience with some high-level programming language(s), with a high focus on LLD &amp; HLD</li>  <li style="">Strong debugging skills, using logs and other monitoring systems</li>  <li style="">Excellent coding skills - should be able to fluently convert the design into code.</li>  <li style="">Hands-on experience working with some kinds of databases, caching, and queuing tools</li>  <li style="">B.E. / B. Tech in Computer Science or equivalent from a reputed college.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Good to Have:</b></div><ul>  <li style="">Hands-on experience in using cloud infra - like AWS</li>  <li style="">Understanding how a web app works end-to-end</li>  <li style="">Understanding how a mobile app works end-to-end</li>  <li style="">Have used tools for metrics and monitoring of the applications</li>  <li style="">Sense of urgency and ownership</li>  <li style="">Hands-on experience with one of the Postgres/MySql and some NoSQL databases</li>  <li style="">Understanding of Security fundamentals - DDOS/API level security etc</li>  <li style="">Understanding of Microservices architecture</li>  <li style="">Knowledge of standard Queueing mechanisms</li>  <li style="">Understanding of standard Caching mechanisms</li>  <li style="">Understanding of Database Schema Design</li>  <li style="">Practical coding knowledge wofPython / Java</li></ul>

SDE 3 - Central

<div style="">Job Role - As a key member of the Acko Roadside Assistance team, the Manager RSA will be responsible for knowledge management, communications, strategy development and operational execution to provide a great experience and journey for our customers. The manager should demonstrate a combination of exceptional leadership skills, strong business acumen and strategic vision, and the ability to translate data analysis and business imperatives into practical, challenging, and attainable performance goals. Strong analytical skills and superior results orientation is mandatory. Adopting a proactive role in guiding the RSA team, the manager will make sure that the RSA team is able to reach their goals. He/She will inspire them to develop to the next level. While serving as their go-to person in unforeseen or uncertain situations, the manager will give them personal guidance, allowing them to grow and to perform at their best. The manager will challenge both his/her team and himself/herself to create innovative and scalable solutions that will minimise risks and maintain the highest standards for the customer and the business.&nbsp;</div><div style="">Expectations:&nbsp;</div><div style="">1. People Developer - 100% committed to the success of the team, actively involved in the growth of your team members and development. You will be responsible for a positive work environment, you will coach, teach and build a team of top talent.&nbsp;</div><div style="">2. Customer Focused - You will actively monitor customer service trends and enable relationships with stakeholders to manage this fragile customer experience.&nbsp;</div><div style="">3. Operational Excellence - As Roadside Assistance Manager, you need to understand every aspect of your operational performance. You will be responsible for continuous improvements, aligned with your and organisational goals.</div><div style="">&nbsp;4. Financial Steward - You are expected to understand the roadside business, know the numbers and lead overall RSA operations to achieve specific goals in quality, productivity, output and costs.&nbsp;</div><div style="">Responsibilities:&nbsp;</div><div style="">❖ Maintain up to date overview of operational progress, outstanding actions, financial workflows, manage overall RSA P&amp;L to monitor cost &amp; performance.&nbsp;</div><div style="">❖ Build operational strategies to elevate the customer experience.&nbsp;</div><div style="">❖ Awareness of best practices and opportunities for improvement in RSA operations.&nbsp;</div><div style="">❖ Drive understanding and ensure adherence to RSA Program function and processes.&nbsp;</div><div style="">❖ Ensuring the availability of required resources in all the working shifts to drive 24/7 RSA operations.&nbsp;</div><div style="">❖ Lead in identifying and implementing opportunities for efficient operations. This includes development, management and expansion of a high class service experience.&nbsp;</div><div style="">❖ Responsible for correct procedures and processes, training, improvement of resource management and developing KPI's and reporting.&nbsp;</div><div style="">❖ Develop rapport with RSA Partners by utilising an engaging, genuine, and proactive approach with regular communication.&nbsp;</div><div style="">❖ Evaluate customer feedback and engage in customer interaction to solve root causes and increase the overall customer experience.&nbsp;</div><div style="">❖ Manage the communication with accounts payable and business team regarding RSA partner’s account, invoice and payment status.&nbsp;</div><div style="">❖ Review and reconcile internal &amp; external RSA data to ensure smooth financial management. Required Skills:&nbsp;</div><div style="">❖ Bachelor's degree with 7+ years of equivalent work experience. MBA would be a plus.&nbsp;</div><div style="">❖ B2B relationship management, stakeholder management.&nbsp;</div><div style="">❖ Demonstrated ability to bring structure and rigour into organisational decision-making in a fast-paced environment.</div><div style="">&nbsp;❖ Strong communicator who can communicate both effectively and professionally on all levels.&nbsp;</div><div style="">❖ Ability to communicate in a way that encourages team members to go the extra mile and in a way that a good team environment is guaranteed.&nbsp;</div><div style="">❖ Experience with advanced excel skills.&nbsp;</div><div style="">❖ Experience in customer-focused positions, having a strong customer oriented mindset.&nbsp;</div><div style="">❖ Strong sense of team mentality and reliability.&nbsp;</div><div style="">❖ Excellent interpersonal and resource management skills.&nbsp;</div><div style="">❖ Strong analytic skills to review reporting from disparate data sources across a variety of operational functions to determine and resolve potential issues.&nbsp;</div><div style="">❖ Policy/procedure writing experience and process implementation are strongly preferred&nbsp;</div><div style="">❖ Strong project management and organisational skills.</div>

Manager Operations RSA

<div style=""><u><b style="font-weight: 700">Job Purpose</b></u></div><ul>  <li style="">Insurance &amp; Regulatory Awareness: Protects assets for a company or organisation, ensures compliance with internal procedures, and maintains knowledge of industry regulators.</li>  <li style="">Internal Audit Management: Planning (develops &amp; manages) &amp; execution of the claims internal QA &amp; audit function by liaisoning with concerned stakeholders.</li>  <li style="">To develop audit guidelines &amp; parameters based on standard operating procedures, organization &amp; regulatory guidelines, internal checks &amp; controls, BI &amp; governance, risk controls &amp; other key objectives &amp; apply a thorough understanding of governance, risk, and control appropriate to the organization to ensure standarisation,consistency, efficiency, productivity &amp; attain high industry benchmarks.</li>  <li style="">Business Acumen: Maintains expertise in the business environment, industry practices, and specific organizational factors of quality assurance &amp; claims audit end-to-end i.e., Closed File Review (CFR) &amp; Open File Review (OFR).</li>  <li style="">Improvement &amp; Innovation: Embraces change and drives improvement and innovation, evaluates internal control and makes recommendations on how to improve, handhold, support, follow-up to implement improvements &amp; test post that for action adherence.</li>  <li style="">Proactive: Makes recommendations proactively for the best ways for a company to avoid risk, fraud &amp; adhere to the processes, &amp; controls keeping in mind organizational expectations, business models, claims philosophy &amp; keycontrol measurements.</li></ul><div style=""><u><b style="font-weight: 700">Roles &amp; responsibilities:</b></u></div><ul>  <li style="">Evaluates the adequacy and process compliance, operations, and practices against regulations and company documentation</li>  <li style="">Audit all claims in accordance with performance standards, process adherence and policy T&amp;C, adjudication &amp; assessments, reserving &amp; payouts, &amp; other related operating guidelines</li>  <li style="">Be responsible for following the customer quality process and tools for the audit and rebuttal process.</li>  <li style="">Leverage internal tools and processes to track and report status to concerned departments and TLs. Share results of audits on a regular basis as per established frequency and quality standards.</li>  <li style="">Ensures organisation complies with internal regulations and established control protocol.</li>  <li style="">&nbsp;Responsible for preparation of quality assurance documents and procedures and assisting all levels of project personnel in quality-related matters.</li>  <li style="">Assist the Claims management team in assessing the need for &amp; createing specific Quality Control training for staff, adjusters and vendors within the claims department.</li>  <li style="">Participate in audit engagement planning, reporting, scoping, execution &amp; follow-up as agreed, planned &amp; defined.</li>  <li style="">Evaluate internal audit suitability, efficiency and evaluate comprehensive business processes and transactions to analyze the productiveness of controls and risk alleviation.</li>  <li style="">Conduct testing adhering with accreditation and varied regulatory requirements.</li>  <li style="">Keeping up to date with industry and regulatory changes and professional standards.</li>  <li style="">&nbsp;Examines documentation, including reports, statements, and memos, to gather information.</li>  <li style="">Point of contact from the claim department for all audit-related matters i.e. internal &amp; external.</li>  <li style="">Completes standard paperwork and questionnaires to confirm internal controls.</li>  <li style="">Participates in meetings with individuals and departments to update auditees on findings and the audit process</li>  <li style="">Prepares reports and preserves documentation pertaining to audits for internal record.</li>  <li style="">Coordinate within claims team, internal auditors, risk management team, compliance team &amp; finance team where ever necessary.</li>  <li style="">Persuades and motivates others through collaboration and cooperation; also provides training to the claims team post receiving the observations from auditors.</li>  <li style="">Works with all departments whenever necessary to achieve company goals.</li></ul><div style=""><br></div>

Claims QA& Audit-Auto

Claims QA& Audit-Electronics

<div style="">Competencies and Skills Required: Post-graduate/Graduate in any faculty from a recognized University/Institution. Good command of written and spoken English &amp; Hindi/Other regional languages. Must be able to manage oneself, lead by example, be proactive &amp; work with little provision. The Certified Internal Auditor certification &amp; similar credentials are preferred. 5 to 7 years of work experience in Health insurance claims internal audit environment, both closed file review &amp; open file review. Excellent audit report-writing skills backed with metrics, tolerances, deviations, &amp; samples that are time-tested. The thoroughness of the insurance regulatory requirements. Proficient in advanced excel, word, powerpoint &amp; report drafting using measurement metrics. Rolls &amp; Responsibilities : Insurance &amp; Regulatory Awareness: Protects assets for a company or organisation, ensures compliance with internal procedures, and maintains knowledge of industry regulators. Internal Audit Management: Planning (develops &amp; manages) &amp; execution of the claims internal QA &amp; audit function by liaisoning with concerned stakeholders. To develop audit guidelines &amp; parameters based on standard operating procedures, organization &amp; regulatory guidelines, internal checks &amp; controls, BI &amp; governance, risk controls &amp; other key objectives &amp; apply a thorough understanding of governance, risk, and control appropriate to the organization to ensure standarisation, consistency, efficiency, productivity &amp; attain high industry benchmarks. Business Acumen: Maintains expertise in the business environment, industry practices, and specific organizational factors of quality assurance &amp; claims audit end-to-end i.e., Closed File Review (CFR) &amp; Open File Review (OFR). Improvement &amp; Innovation: Embraces change and drives improvement and innovation, evaluates internal control and makes recommendations on how to improve, handhold, support, follow-up to implement improvements &amp; test post that for action adherence. Proactive: Makes recommendations proactively for the best ways for a company to avoid risk, fraud &amp; adhere to the processes, &amp; controls keeping in mind organizational expectations, business models, claims philosophy &amp; key control measurements.</div>

Claims QA & Audit-Health

<div style=""><b style="font-weight: 700">About the role:</b></div><ul>  <li style="">Be customer obsessed - have a customer first approach and implement an effective Quality Management System</li>  <li style="">Work with cross functional teams to bring about change and reduce friction in the process - provide top notch customer experience across all channels by doing so</li>  <li style="">Develop effective short and long term strategies to build a strong Quality framework</li>  <li style="">Champion initiatives/projects to meet customer facing metrics and show a consistent improvement</li>  <li style="">Create an effective system for the QA team to audit, analyze and share actionable and meaningful business insights regularly</li>  <li style="">Constantly improve and review effectiveness of Quality infrastructure and framework</li>  <li style="">Rethink usage of new tools/technology to improve effectiveness, challenge status quo of process and metrics to improve Customer experience</li>  <li style="">Implement better ways of working and standardize the QMS across processes</li>  <li style="">Liaise with external and cross functional teams to create positive impact on metrics and Cx (vendor team Quality performance, implement product changes, automations, customer experience journey mapping etc.)</li>  <li style="">Coach and mentor the QAs/AMs/Managers in order to build a robust Quality team</li></ul><div style=""><b style="font-weight: 700">Requirements:</b></div><ul>  <li style="">Should be a graduate with minimum 8 years experience in the customer service domain</li>  <li style="">Exceptional communication and people management skills</li>  <li style="">Creative way to address challenges and problems</li>  <li style="">Must have a proven track record in Quality Management and Customer Experience roles (in a managerial capacity)</li>  <li style="">Strong customer centric mindset</li>  <li style="">Should have an eye for detail and strong analytical ability</li>  <li style="">Must have directly handled a team of QAs/AMs/Managers in the past 3-4 years</li>  <li style="">Start up experience would be a plus</li></ul><div style=""><b style="font-weight: 700">What’s in it for you:</b></div><ul>  <li style="">Tremendously impactful role that provides an opportunity to grow and be part of ACKO’s leadership team</li>  <li style="">Independence and ownership in both design and execution</li>  <li style="">Competitive bonus and equity participation in a company that is growing quickly</li></ul>

Senior Manager  Quality

<div style="">As an HR Business Partner, you will play a key role in assessing needs &amp; develop solutions in areas such as employee experience, engagement, workforce planning, performance management, employee relations, retention, etc.</div><div style="">You must understand business priorities and translate them into a plan that supports our rapidly growing business, unique culture, and company values.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you'll do :</b></div><ul>  <li style="">Partner with the leadership teams to assess, design, and deliver solutions needed to optimize talent and enhance effectiveness including employee experience, engagement, workforce planning, and performance management.</li>  <li style="">Serve as the HR business partner/ HR SPOC for the assigned LOB. Strong business acumen including the ability to connect company objectives, functional goals, and people priorities.</li>  <li style="">Develop a deep understanding of your employee group(s), their situations, and, most importantly, their needs to better develop mutually defined solutions to problems</li>  <li style="">Assess, design, and implement people solutions across functional areas.</li>  <li style="">Monitor the "pulse" of employees and develop and execute initiatives to ensure a high level of employee engagement and a positive employee experience.</li>  <li style="">Conduct effective, thorough, and objective investigations when needed.</li>  <li style="">Managing &amp; leading internal communications to employee group'(s) team to ensure understanding of people's priorities and buy-in.</li>  <li style="">Partner with our all HR teams (Talent Acquisition, People Operations, L&amp;D) to optimize processes &amp; build initiatives to support the maturing of our people programs and HR function as a whole.</li>  <li style="">Nurture, protect, and scale our values, and culture through guidance on strategic &amp; tactical HR initiatives.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Preferred Candidate :</b></div><ul>  <li style="">2-4 years experience in Human Resources as an HRBP</li>  <li style="">Ability to align and connect the organization's vision, mission, and values to HR strategies and programs</li>  <li style="">Strong working knowledge of multiple Human Resource disciplines including organizational design, workforce planning, employee relations, performance acceleration, talent development, compensation, and local employment laws.</li>  <li style="">Ability to build relationships and communicate flexibly across all seniority levels, functions, and communication styles.</li>  <li style="">Proven track record of effectively coaching on and resolving sensitive employee issues.</li>  <li style="">Ability to balance the needs of the company, managers, team members, and practical HR compliance.</li>  <li style="">Well-developed project management skills, ability to juggle competing priorities, and attention to detail.</li></ul>

HR Business Partner (S&F)

<div style=""><b style="font-weight: 700">What you will do&nbsp;</b></div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a highly motivated and detail-oriented individual to join our insurance company as a Retail Underwriting &amp; Projects Executive. In this role, you will be responsible for underwriting retail insurance policies, as well as managing and executing various projects related to retail insurance.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><div style="">• Underwrite retail insurance policies in accordance with company guidelines and underwriting standards.</div><div style="">• Analyze risk factors and make appropriate decisions regarding policy approvals and rejections.</div><div style="">• Monitor policy renewals and make adjustments as necessary.</div><div style="">• Conduct audits and quality assurance checks on policies to ensure compliance with company policies and regulations.</div><div style="">• Coordinate with other departments such as sales, claims, and customer service to provide timely and accurate information to customers.</div><div style="">• Manage and execute various projects related to retail insurance, including product development, market research, and process improvement initiatives.</div><div style="">• Collaborate with other team members to identify opportunities for process improvement and operational efficiencies.</div><div style="">• Ensure that all projects are completed within budget and timeline constraints.</div><div style="">Stay up-to-date with industry trends and regulatory changes to ensure that the company's policies and procedures remain compliant.</div><div style=""><b style="font-weight: 700">Qualifications:</b></div><ul>  <li style="">Candidates with MBBS/BHMS/BAMS background</li>  <li style="">8-10yrs years of experience in retail underwriting and/or project management in the insurance industry.</li>  <li style="">Strong analytical skills and attention to detail.</li>  <li style="">Excellent communication and interpersonal skills.</li>  <li style="">Proficiency in MS Office and project management tools.</li>  <li style="">Ability to work independently and as part of a team.</li>  <li style="">Knowledge of Indian insurance regulations and underwriting practices.</li></ul>

DGM - Medical Underwriting (Retail)

#Life-at-acko

<div style="">ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.</div><div style=""><br></div><div style="">Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.</div><div style=""><br></div><div style="">We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. &nbsp;In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names &nbsp;of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.</div><div style=""><br></div><div style="">At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, &nbsp;powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India &nbsp;and have miles to go from here.</div><div style=""><br></div><div style="">After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.</div>