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#Life-at-acko

<div style=""><b style="font-weight: 700">Roles &amp; Responsibilities</b></div><ul>  <li style="">Responsible for MIS &amp; Reporting</li>  <li style="">Prepare and monitor various MIS reports pertaining to the business vertical and a key stakeholder &nbsp;in preparation of monthly, fortnightly business review deck</li>  <li style="">Supporting business &amp; Finance with financial data queries</li>  <li style="">Involved in data analysis &amp; data Interpretation</li>  <li style="">Managing business relationships, coordinating with finance teams of corporates and brokers , &nbsp;internal coordination with operations, sales, underwriting team to support in business operations &nbsp;effectively</li>  <li style="">Experience in Insurance sector preferred</li></ul><div style=""><b style="font-weight: 700">Qualification:</b></div><ul>  <li style="">B.Com/M.Com/MBA with 2+ years of experience</li>  <li style="">In-depth knowledge of financial operations, reconciliation, process improvement</li>  <li style="">Experience developing financial reports and automation tasks</li>  <li style="">Ability to manage multiple tasks and adapt to a changing, fast-paced environment</li>  <li style="">Prior experience of fintech/insurance company is an added advantage</li>  <li style="">Excellent Microsoft office skills, VBA/Macro skills would be an added advantage</li></ul>

Bengaluru Office

Senior Associate  - Finance Operations

<div style="">ABOUT US</div><div style="">ACKO is Indiaʼs first and only fully-digital Insurtech (product) company to have taken insurance by storm.&nbsp;</div><div style="">You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting &nbsp;&nbsp;&nbsp;the rules of the insurance game constantly and persistently.</div><div style="">Based out of Bangalore, we are solving for the Indian market.&nbsp;</div><div style=""><br></div><div style="">As a Non-Medical Actuary &amp; Underwriting Associate, you will be working on different data pointers for the smooth functioning of the daily operation.</div><div style="">This position does not require a medical background but focuses on assessing and mitigating non-medical risks&nbsp;</div><div style="">Your analytical skills and expertise will be essential in helping us make informed underwriting decisions and manage our financial exposure effectively.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you will do&nbsp;</b></div><div style="">1) Managing nonmedico&nbsp;FD tickets&nbsp;</div><div style="">2) Working on productivity, hourly TAT in excels and sharing across</div><div style="">3) Cases assignments (Even if we follow system automated &nbsp;methods like round robbin, still manual assignments would be daily required)</div><div style="">4) Regular daily analysis on count including Underwriters productivity, UW related data dumps</div><div style="">5) Sending customer notices&nbsp; and managing emails</div><div style=""><br></div><div style="">Immediate joiners preffered</div><div style=""><br></div>

Associate - Operations (Contract 3months)

<div style=""><b style="font-weight: 700">About Acko Drive - Service Centers:</b></div><div style="">Acko is building an automobile ecosystem &amp; creating its network of car repair &amp; service centers. Given the captive demand &amp; customers who reach out to Acko every month to get their vehicles repaired, Acko wants to capitalize on this competitive advantage and create a large network of best-in-class service centers in PAN India.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the role:</b></div><div style="">Quality, Training &amp; Audit - Lead will be setting up quality standards for the network, measuring performance against these standards, and setting up training and improvement modules to drive improvement in performance. The incumbent will also be responsible for partnering with key players who provide best-in-class training and make it accessible to the overall network in a systematic way</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Responsible for quantification of performance and quality across all functions in service centers</li>  <li style="">Responsible for setting up soft skill training and technical training modules across the front office, shopfloor, customer service teams, etc</li>  <li style="">Responsible for partnering with key players who can provide high-quality training in specific technical skills such as painting, mechanical service, etc</li>  <li style="">Responsible for the effective delivery of training to franchise employees</li>  <li style="">Responsible for driving auditing, reporting, feedback and coaching to drive improvement</li></ul><div style=""><b style="font-weight: 700">Requirements:</b></div><ul>  <li style="">15+ years of experience in the automobile industry</li>  <li style="">Experience with OEMs in driving training and quality standards across dealerships is a plus</li>  <li style="">Have a measurement driven mindset to quantify problems and design solutions</li></ul>

Training - Lead (Automobile)

<div style=""><b style="font-weight: 700">Key Responsibilities</b></div><ul>  <li style="">Minimum 4 + years of experience in handling investigation of Group Health Claims/Corporate claims</li>  <li style="">Minimum 2 + years of experience in handling Personal Accident Claims (Death &amp; Disability) with acute sense of field investigation</li>  <li style="">Minimum 2 + years of experience in handling retail and group insurance investigation</li>  <li style="">&nbsp;Should have experience in handling Travel policy and handled investigation</li>  <li style="">&nbsp;Take full responsibility of managing health claims investigations which includes allocation of cases to the external vendors, follow up for the reports and QC of the investigation reports</li>  <li style="">&nbsp;Manage all queries related to health claims investigation cases and laise with the external vendors and the Health claims team for quick resolution</li>  <li style="">&nbsp;Ensure to get the investigation reports in the prescribed TAT</li>  <li style="">&nbsp;To maintain and improve the quality in investigation reports from the vendors</li>  <li style="">&nbsp;To provide proactive assistance to the health claims team to &nbsp;achieve customer delight and high-level customer satisfaction for the insured and internal stakeholders</li>  <li style="">Must work efficiently on set goals and work to avoid any escalations and maintain the relevancy and quality while providing service to the stakeholders.</li>  <li style="">The incumbent should be a Doctor dealing with health claims investigations end to end</li>  <li style="">Allocate Health claims for investigations to the external vendors and follow up for the reports and QC of the investigation reports</li>  <li style="">To maintain Health claim investigation MIS</li>  <li style="">To ensure timely payment to the &nbsp;vendors</li></ul><div style=""><b style="font-weight: 700">People / team work</b></div><ul>  <li style="">&nbsp;Coordinate within Health &nbsp;claims team</li>  <li style="">Coordinate with COE team for data sanitation and reconciliation</li>  <li style="">&nbsp;To provide feedback to the claims team to ensure a motivated and committed team works together to drive better results</li>  <li style="">Coordinate with risk team to provide updates of Claims fraud risk management</li></ul>

Specialist/AM/Manager-Health Investigation

<div style=""><b style="font-weight: 700">What are we looking for:</b></div><div style="">We are looking for medico insurance professional who has a sound medical and insurance regulations knowledge.</div><div style="">Must be well verse with the current medical management protocols. Should have strong Communication skills,</div><div style="">conviction to get things done, an extremely good team player who can coordinate with multiple stakeholders and s a complete understanding of the health insurance, personal accident and other benefit claims domain. Must have a</div><div style="">strong analytical mind, problem solving attitude &amp;amp; must have a quality of building and managing teams.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Roles and responsibilities:</b></div><div style="">● Coordination with multiple stakeholders on a daily basis to understand the pain points and provide</div><div style="">immediate effective resolution</div><div style="">● Faster grievance resolution on escalations received from the intermediary/ clients</div><div style="">● Regular meeting with client intermediary &amp;amp; other stakeholders for seamless implementation the program</div><div style="">● Periodic presentations to all stakeholders</div><div style="">● Review all processes to ensure compliance with the regulations</div><div style="">● Create claims SOP, manual and ensure effective implementation</div><div style="">● Training of team members on product and process.</div><div style="">● Close monitoring of claims team on a daily basis to ensure seamless extension of services to clients.</div><div style="">● Ensure timely processing and claim settlements to customers within specified TAT</div><div style="">● Execute continual improvement in claims process to ensure seamless experience to customers</div><div style="">● Conduct frequent quality audits to identify improvement and claims leakage.</div><div style="">● Continual fraud trigger management</div><div style="">● Ensure standardization of medical decisions across the team.</div><div style="">● Communicate clear instructions to the team members</div><div style="">● Monitor team members and able to provide mentorship whenever needed.</div><div style="">● Determines covered medical insurance benefits by studying policy certificates</div><div style="">● Ensure legal compliance by following company policies, procedures, guidelines, as well as IRDA regulations.</div><div style="">● Maintains quality customer services by following customer service practices; responding to customer</div><div style="">inquiries.</div><div style="">● Provides legal support by assembling documentation for settlement action.</div><div style="">● Protects operations by keeping claims information confidential.</div><div style="">● Prepares reports by collecting, analysing, and summarising information.</div><div style="">● Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments</div><div style=""><br></div><div style=""><b style="font-weight: 700">Experience</b> - 8-10 years</div><div style=""><br></div><div style=""><b style="font-weight: 700">What’s in it for you</b></div><div style="">● Tremendously impactful role that provides an opportunity to grow and be part of Acko’s leadership team</div><div style="">● Independence and ownership in both design and execution</div><div style="">● A smart, inclusive team of experienced colleagues from world class organizations such as Google, Yahoo,</div><div style="">Boston Consulting Group and Coca-Cola that are working alongside a young, dynamic product and</div><div style="">technology team</div><div style="">● Competitive bonus and equity participation in a company that is growing quickly</div>

DGM - Health Claims

<div style="">Join the Acker Club (Acko team)</div><div style="">Powered by digital innovation, ACKO is disrupting and rejigging the insurance space. We are India’s first</div><div style="">and only all-digital Insurtech product company, and after planting our feet firmly on the ground we are</div><div style="">looking for talent to help us fly.</div><div style=""><br></div><div style="">Why should you join us?</div><div style="">Let’s cut to the chase. We are changing the rules of the game and giving it quite a facelift, wouldn’t you like</div><div style="">to be a part of this evolution? Besides, we are also ‘Great Place to Work’ certified and consistently feature on</div><div style="">Linkedin’s list of top startups. Currently 700 strong, we are growing at an unstoppable pace and would love</div><div style="">for you to join the force.</div><div style=""><br></div><div style="">Still thinking? Here’s why you should not:</div><div style="">We are a unicorn backed by a slate of marquee investors including Binny Bansal, Amazon, Ascent capital,</div><div style="">Accel, SAIF, Catamaran, General Atlantic and Multiples. FY23 will be our fifth year of operations, and on</div><div style="">the back of a steep growth trajectory the past 2 years, we are expecting strong financial growth.</div><div style="">Our products have reached ~75M unique users and we are associated with some of the bigwigs of the</div><div style="">digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.</div><div style="">But numbers aren’t the only thing that drive us. Acko invests in its workforce and is deeply committed to</div><div style="">employee wellbeing and health. A vibrant, value led and employee-first organization, we strive to create a</div><div style="">workspace where sky is the limit for colleagues from diverse backgrounds. The best part about working at</div><div style="">ACKO (besides generous perks and great people) is that you’ll be a part of a culture that’s welcoming,</div><div style="">supportive, and non-toxic.</div><div style=""><br></div><div style="">What You Will Do</div><ul>  <li style="">Be responsible for developing new GI products including understanding business requirement, market research, pricing and regulatory filing</li>  <li style="">Prepare and ensure robustness of pricing &amp; profit testing models.</li>  <li style="">Be responsible for preparation&nbsp;of product filing documents e.g Technical note and resolve&nbsp;product related regulatory query.</li>  <li style="">Liaise with the various teams (business/sales,finance, claims,tech)&nbsp;to ensure smooth operations.</li>  <li style="">Experience Monitoring and managing customer funnel basis risk analytics.</li></ul><div style=""><br></div><div style="">Who We Are Looking For&nbsp;</div><div style="">● 0-3 years of experience in pricing / underwriting&nbsp;</div><div style="">● Sharp analytical mind,someonewho enjoys thinking on their feet and devising innovative &nbsp;solutions to complex problems.&nbsp;</div><div style="">● Keen attention to detail&nbsp;</div><div style="">● Great stakeholder managements kills(both internal and external)&nbsp;</div><div style="">● Above-average educational background</div>

Assistant Manager - Health Pricing 

<div style="">ACKO is on the hunt for a design director to lead our team of designers in creating insurance products that are not only highly functional, but also a joy to use. If you love the challenge of turning complex financial concepts into simple, intuitive, delightful experiences, just ride along. (Insurance is complex, people are clearly not delighted and we have accepted the challenge to change it once and for all)</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you will do at ACKO:</b></div><ul>  <li style="">Lead and manage a team of product designers, providing guidance and mentorship to ensure that all team members are contributing to the overall success of the company</li>  <li style="">Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure that design goals are aligned with business objectives</li>  <li style="">Develop and maintain a consistent visual brand identity across all products</li>  <li style="">Conduct user research and user testing to inform design decisions and improve the user experience</li>  <li style="">Regularly review and critique wireframes, prototypes, or high-fidelity mockups to ensure they are effectively communicating our ideas to customers and solving the right problems for them</li>  <li style="">Manage the design process from ideation to implementation to testing to iterations</li>  <li style="">Stay up-to-date with the latest technologies and bring new ideas and approaches to the team</li>  <li style="">Develop and implement design processes and best practices to improve the efficiency and effectiveness of the design team</li>  <li style="">Define and execute the overall product design strategy for the company</li></ul><div style=""><b style="font-weight: 700">What we will be looking out for:</b></div><ul>  <li style="">8+ years of experience in design, with at least 5 years in a leadership role</li>  <li style="">Strong portfolio showcasing your design skills and experience</li>  <li style="">Experience leading and managing a design team</li>  <li style="">Excellent communication and collaboration skills</li>  <li style="">Experience in the fintech or financial industry is a plus (while not necessary)</li></ul>

Director - Product Design

<div style="">Hi there</div><div style=""><br></div><div style="">We are looking for a highly skilled Senior Product Designer to join ACKO. The ideal candidate will have a strong background in UX research, visual design, and UX writing, and will be responsible for creating compelling and intuitive product experiences for our users. As a Senior Product Designer, you will collaborate with cross-functional teams and be responsible for prioritizing tasks and delivering high-quality experiences for our users.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Lead and participate in user research, usability testing, and collaborate with multidisciplinary stakeholders to inform design decisions</li>  <li style="">Create wireframes, prototypes, and high-fidelity designs to communicate design concepts and solutions</li>  <li style="">Collaborate with product managers, engineers, and stakeholders to define product requirements and user stories</li>  <li style="">Prioritize and manage design tasks and deliverables within project timelines</li>  <li style="">Incorporate data and metrics into the design process to evaluate and improve the effectiveness of design solutions</li>  <li style="">Advocate for user needs and design best practices throughout the design and development process</li>  <li style="">Produce clear and concise documentation for design assets, patterns, and guidelines</li>  <li style="">Effectively communicate and collaborate with engineering teams to ensure designs are implemented to spec</li></ul><div style=""><b style="font-weight: 700">You will be a great fit if you are...</b></div><ol>  <li style="">A designer who has the ability to see the big picture while keeping a keen eye on details</li>  <li style="">A designer who is excellent at persuading peers and executives with strong rationales for design decisions</li>  <li style="">Someone with a good sense of humor</li></ol><div style=""><b style="font-weight: 700">We will be looking for...</b></div><ol>  <li style="">6+ years of experience in product design</li>  <li style="">Strong portfolio showcasing design process, problem-solving skills, and the ability to design for diverse platforms and form factors</li>  <li style="">Expertise in user-centered design principles, design thinking, and design systems</li>  <li style="">Excellent communication, collaboration, and interpersonal skills</li>  <li style="">A demonstrated track record of working with teams that have shipped quality software across web and mobile</li></ol>

Senior Product Designer

<div style="">Join the Acker Club (Acko team)</div><div style="">Powered by digital innovation, ACKO is disrupting and rejigging the insurance space. We are India’s first</div><div style="">and only all-digital Insurtech product company, and after planting our feet firmly on the ground we are</div><div style="">looking for talent to help us fly.</div><div style=""><br></div><div style="">Why should you join us?</div><div style="">Let’s cut to the chase. We are changing the rules of the game and giving it quite a facelift, wouldn’t you like</div><div style="">to be a part of this evolution? Besides, we are also ‘Great Place to Work’ certified and consistently feature on</div><div style="">Linkedin’s list of top startups. Currently 700 strong, we are growing at an unstoppable pace and would love</div><div style="">for you to join the force.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You Will Do</b></div><div style=""><b style="font-weight: 700">Reinsurance</b></div><div style="">● Analyze reinsurance treaty profitability by developing suitable models and periodically share insights with leadership</div><div style="">● Participate in and support treaty renewal discussions and negotiations</div><div style="">● Ensure bordereaux is prepared for all active treaties and be responsible for resolving any queries raised by reinsurers</div><div style="">● Be a SPOC for audits &amp;amp; compliance queries from the reinsurance team</div><div style="">Reserving</div><div style="">● Reserving for different lines of business, analyzing the performance of various LOBs, ensuring reserve adequacy, calculating margin for adverse deviations, etc.</div><div style="">● Develop actuarial models for liability valuation, ALM, etc.</div><div style="">● Assist the leader’s to manage activities such as policyholders’ liability valuation, capital management, regulatory actuarial submissions and actuarial Board submissions.</div><div style="">● Coordinate with other function heads such as Finance, Claims, Underwriting, etc. to streamline the daily operations</div><div style="">● Coordinate with Product, Technology and Analytics teams to build automated data structures and reports for corporate actuarial models</div><div style=""><br></div><div style=""><b style="font-weight: 700">Who We Are Looking For</b></div><div style="">● 0-2 years of experience in reinsurance or/and reserving</div><div style="">● Sharp analytical mind, someone who enjoys thinking on their feet and devising innovative solutions to complex problems</div><div style="">● Keen attention to detail, in preparing bordereaux, reviewing treaties,</div><div style="">● Great stakeholder management skills (both internal and external)</div><div style="">● Above-average educational background</div>

Assistant Manager - Reinsurance & Reserving

<div style="">Join the Acker Club (Acko team)</div><div style="">Powered by digital innovation, ACKO is disrupting and rejigging the insurance space. We are India’s first</div><div style="">and only all-digital Insurtech product company, and after planting our feet firmly on the ground we are</div><div style="">looking for talent to help us fly.</div><div style=""><br></div><div style="">Why should you join us?</div><div style="">Let’s cut to the chase. We are changing the rules of the game and giving it quite a facelift, wouldn’t you like</div><div style="">to be a part of this evolution? Besides, we are also ‘Great Place to Work’ certified and consistently feature on</div><div style="">Linkedin’s list of top startups. Currently 700 strong, we are growing at an unstoppable pace and would love</div><div style="">for you to join the force.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You Will Do</b></div><div style="">● Reserving for different lines of business, analyzing the performance of various LOBs, ensuring reserve adequacy, calculating margin for adverse deviations, etc.</div><div style="">● Develop actuarial models for liability valuation, ALM, etc.</div><div style="">● Assist the leaders to manage activities such as policyholders’ liability valuation, capital management, regulatory actuarial submissions and actuarial Board submissions.</div><div style="">● Coordinate with other function heads such as Finance, Claims, Underwriting, etc. to streamline the daily operations</div><div style="">● Coordinate with Product, Technology and Analytics teams to build automated data structures and reports for corporate actuarial models</div><div style="">● Conduct solvency projections and raise capital requirement calls</div><div style=""><b style="font-weight: 700">Who We Are Looking For</b></div><div style="">● 0-2 years of experience in reinsurance or/and reserving</div><div style="">● Sharp analytical mind, someone who enjoys thinking on their feet and devising innovative solutions to complex problems</div><div style="">● Keen attention to detail</div><div style="">● Great stakeholder management skills (both internal and external)</div><div style="">● Above-average educational background</div>

Assistant Manager - Reserving

<div style="">ACKO, India’s first digital insurance company is on a mission to fundamentally redefine how the world experiences insurance.</div><div style=""><br></div><div style=""><br></div><div style="">ACKO embarked on its journey to craft a versatile insurtech solution that centers around the customers needs. Today, we stand as a testament to our commitment, addressing long-standing challenges and establishing new benchmarks in the industry.</div><div style=""><br></div><div style="">We are not just another conventional insurance firm. We are not the people consulted solely for claims”. Anchored in a tech-centric philosophy, our approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customer's; insurance requirements.</div><div style=""><br></div><div style="">Our tech-first approach ensures that customers benefit from a seamless and holistic fulfillment experience, distinct from the norm.</div><div style=""><br></div><div style="">ACKO, as a brand, stands as a resilient safety net, a beacon of protection, adeptly shouldering individuals, families, and enterprises through the complex and often unpredictable currents of life. This steadfast commitment is underscored by the unwavering support of our marquee investors, including Binny Bansal, Amazon, Ascent Capital, Accel, SAIF, Catamaran, General Atlantic, and Multiples.</div><div style=""><br></div><div style="">Our strategic partnerships with prominent businesses in the digital ecosystem; the likes of Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, and the GOMMT group, further exemplify ACKO’s commitment to forging alliances that amplify the impact of ACKO’s business. The impressive reach of our products, having touched the lives of over 75 million unique users, further attests to its significance.</div>