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Senior Product Manager (Auto- Buy) (PRO00702)
Technology - Product
Bangalore
About Us
ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.
Job Description
We are looking for a Senior Product Manager to join our Auto product team at Acko. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out products that deliver the company’s vision and strategy.
Join a fast-moving entrepreneurial team, with lots of cross-collaboration with other parts of the business such as marketing, customer experience, pricing, claims, operations, engineering, data science, design, and user research to bring your ideas to life. As a result, your work will touch millions of customers every day.
As part of the product team, you will envision and execute (build products) the strategy that touches the end-to-end customer lifecycle (across acquisition, engagement, retention & re-engagement).
Responsibilities:
1. Customer Insight
- Understands the importance of data in decision-making - ask the right questions from data to solve a complex problem
- Gather data from multiple sources (internal and external) to make educated product decisions
- Get user input to drive feature development and roadmap - whether it's talking to customers or doing user research Identify core gaps in user experience and recommend improvements to an existing user experience, with the designers
- Segment users and assess user journeys with one or more user segments in mind
2. Product Strategy
- Clearly articulate and analyze business problems
- Come up with creative solutions to solve business and product problems independently
- Connect features to broader company goals and use them to drive product decisions, thereby delivering on expected business outcomes
3. Product Execution
- Write feature PRDs and iterate on features with design and engineering input (e.g. to get to wireframe and to reduce scope), with a clear understanding of MVP and iterative development
- Clear communication explaining what a feature makes it successful
- Contextualizes how individual features help achieve larger business or company-level goals
- Understanding & negotiate trade-offs from an engineering perspective
- Clearly prioritize between features and reduce scope when required, to enable timely delivery of product roadmap
- Understands the importance of QA in the product development process and demonstrates experience in QAing products
4. Stakeholder Management
- Successfully work with stakeholders from different backgrounds and understand their concerns, while demonstrating empathy for different points of view
- Communicate clearly and simply explain complex concepts Demonstrate ownership mentality and ability to think creatively with little input
- Proactively collect feedback and pivot approach accordingly, if required
What You'll Need
- 6-8 years of experience delivering successful and innovative customer-facing products with your fingerprints all over them
- Experience defining the market and product requirements, working with engineering organizations to rapidly deliver high-impact capabilities to market
- Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategies and present complex information clearly and concisely
- Experience with end-to-end timely product delivery, as per product roadmap Hands-on experience with mobile and web application development.
- You understand the nuances of building and scaling a mobile app, and all the intricacies that come with it You have experience working with OKRs and driving the planning process for a product
- Experience working with UX researchers and designers to extract the best possible user experience designs for the mobile app
- Customer obsession - The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our user's and partners' problems
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, and features and drive the management of product
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision
- Demonstrated ability to think both strategically and tactically Collaborative working style.
- Must work well in a team environment
- A true passion for the Company's mission, our products, and the company's digital-first technology /operations nature